FAQ
How far in advance should I book my rentals?
As soon as possible. Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event.
How do I know what size and style of tent will work for my event?
We have many different sizes and styles of tents that are suited for different types of events and groups. The best way to know what size and style are for you is to talk to our event sales specialists. They have many years of experience and will be able to guide you in the proper direction.
What do you require to book an order?
To confirm a quote, we require your contact information (address, phone, email, and/or fax), valid credit card information, and a non-refundable deposit. The deposit is equal to 50% of your order total and is applied towards your final balance. This payment can be made by Credit Card, Cash, Check or Email Transfer. Discounts are applied for Cash and Check payments.
When do I need to have my final numbers by?
14 days prior to your event. Any reductions or cancellations are non-refundable. However, we can make minor adjustments to the number of chairs and tabletop items up to 2 weeks prior to the event, and any additions are welcome up to 2 weeks prior to the event subject to availability. Aspen Events & Tents must be provided with a final count of items 2 weeks prior to the event.
We’ve had 15 people RSVP us at the last minute, can I add to my order?
Yes, as long as the items are available.
What is your cancellation policy?
Cancellation of all items will result in the forfeit of your 50% deposit. Eliminations of items from your order are non-refundable. However, we can make minor adjustments to the number of chairs and tabletop items up to 2 weeks prior to the event, and any additions are welcome up to 2 weeks prior to the event subject to availability. Aspen Events & Tents must be provided with a final count of items no later than 2 weeks prior to the event.
Do you deliver?
Yes, we do offer delivery. Delivery rates will vary depending on delivery specifics. Please contact us for a quote.
How much is your delivery fee?
Delivery rates vary depending on delivery specifics. Please contact us for a quote.
Do I need to wash my items before I return them?
We wash all dishes, glassware, and linen upon return. We do ask that you rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready.” We ask that you do not wash any linens.
When do you set up the tent?
We will finalize our delivery and set up a schedule 1-2 weeks prior to your event. We work with you and your venue to set up the tent as early as is feasible the week of your event, generally 1-2 days in advance. Some venues require same-day setup, which we will discuss with you at the time of booking to prevent timing conflicts.
Do you set up and take down my rentals?
We set up all tents, dance floors, portable flooring, staging, lighting, heaters, draping, and other tent accessories. Set up/take down packages for tables, chairs, tabletop, and decor, as well as the day of packages, are available upon request. Please contact us for a quote.
Do you rent for out-of-town events?
Yes! We cover the entire Western Slope, and beyond! Please contact us for delivery rates or pick-up information.
When is my final payment due?
Final payment is due in full 2 weeks prior to your event, no exceptions.
How can I pay for my rentals?
We accept cash, check, debit, and all major credit cards.
